Make sure that the promo code is spelled correctly using the correct upper- and lower-case letters. Also check that the promo code is still valid. If everything is correct and you still cannot use it, contact Customer Care to report the issue.

 Ordering - Related links that may help:

• I registered at QIAGEN but can't place an order. What should I do?
• I cannot see my negotiated prices in the webshop. Where can I find them?
• My quote cannot be ordered online and I cannot find it in my dashboard. How can I use it?
• How can I get my cart approved before ordering?
• I cannot find a product online. How can I find it?
• How can I add an additional shipping or billing address?