Ordering Support

Our commitment to exceptional service applies as much to process management as it does to producing quality products. We offer a range of customer care initiatives aimed at simplifying the order process while guaranteeing reliable delivery.

Need help ordering? Contact us directly

  • icon-bubbleCustomer Service Team

    To check on an existing order or submit an order

    Phone: 02103-29-12000
    Fax: 02103-29-22000

    Die Geschäftszeiten sind Mo.–Fr. 09:00–17:00 Uhr

    Außerhalb der Geschäftszeiten können Sie uns Ihre Bestellung auf den Anrufbeantworter sprechen

    How to order: orders-de@qiagen.com
    Customer care: 
    customercare-de@qiagen.com
    Online: www.qiagen.com/products

  • icon-mailTechnical Service Team

    For technical questions about any of our products

    Tel: 02103-29-12400
    Fax:     02103-29-22000
    E-mail: ts-emea@qiagen.com

  • icon-find-usFind us

    Address:
    QIAGEN GmbH
    QIAGEN Strasse 1
    40724 Hilden
    Germany

  • OEM Customers
    Got a question about your OEM order?
    Just send us an email, and we’ll get back to you soon.

    OEM customer support:

Ordering FAQ

Looking for an answer? Our self-help section is the fastest place to get help.

Log in for more support!
Do you have a My QIAGEN account? Log in to manage your orders, quotes, instruments and more!
Register for my QIAGEN

eCommerce solutions

Explore our eCommerce solutions and find a purchasing channel to fit your specific needs.

Product & technical support
Troubleshooting guide and technical support
Discover my QIAGEN
Manage your orders, quotes, instruments and more
Terms and Conditions
On this page you will find our terms and conditions