If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify us at customercare-ca@qiagen.com as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Make a note on the waybill of any visible damage at the time of receipt. Report the damage to customercare-ca@qiagen.com including photos of the damaged product and the outer shipping box/crate as soon as possible.

Once a shipment of the product you ordered has been released to the carrier, you become the owner of the goods and are responsible for claiming any damage.

Questions and requests for assistance should be directed to our Customer Care department (800-572-9613).