RA numbers enable us to track your return and ensure appropriate credit to your account. To return goods, be ready to provide us with the following information:

• Purchase order number
• QIAGEN order reference number
• Catalog number, description of product and quantity of the item being returned. 
• Reason for return

Once we have this information, we can issue an RA number and send you instructions on how best to get the products back to QIAGEN. To request a return of QIAGEN products, email us at customercare-ca@qiagen.com. For further details on our return policy, see our QIAGEN LLC Terms and Conditions.