Return Authorization (RA) Numbers

RA numbers enable us to track your return and ensure appropriate credit to your account. To return goods, be ready to provide us with the following information:

  • Purchase order number
  • QIAGEN order reference number
  • Catalog number, description of product and quantity of the item being returned. 
  • Reason for return

Once we have this information, we can issue an RA number and send you instructions on how best to get the products back to QIAGEN. To request a return of QIAGEN products, email us at customercare-au@qiagen.com. For further details on our return policy, see our QIAGEN LLC Terms and Conditions.

Related links that may help:

Satisfaction guarantee

DNeasy Blood & Tissue Kits
DNeasy Blood & Tissue Kits
For spin-column or 96-well extraction of total DNA from animal blood and tissues and from cells, yeast, bacteria, or viruses
Learn more
QIAprep Spin Miniprep Kit
QIAprep Spin Miniprep Kit
For purification of up to 20 μg molecular biology grade plasmid DNA
Learn more
RNeasy Plus Mini Kit
RNeasy Plus Mini Kit
For purification of up to 100 µg total RNA from cells/tissues using gDNA Eliminator columns
Learn more
Can't find what you're looking for?
Give us a call or connect with us online